Outage in USG Services

Data Warehouse and Business Intelligence - Issues Reported

Resolved Minor
February 11, 2025 - Started 11 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Information Technology Services (ITS) has restored full functionality of access to Data Warehouse and Business Intelligence applications. Affected users may have experienced issues connecting to the following applications: - Cognos Business Intelligence & Reporting Application - APEX Data Collection Application - Catalog of Authorized Academic Programs - HS/FICE Translation - External Site Codes If you are still experiencing issues with access to Data Warehouse and Business Intelligence, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 02/11/2025 09:20PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of access to Data Warehouse and Business Intelligence applications. The system should continue operating normally.

In the event that you experience any further issues with access to Data Warehouse and Business Intelligence, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING 11 days ago - at 02/11/2025 06:11PM

Information Technology Services (ITS) has restored full functionality of access to Data Warehouse and Business Intelligence applications. Affected users may have experienced issues connecting to the following applications:

- Cognos Business Intelligence & Reporting Application
- APEX Data Collection Application
- Catalog of Authorized Academic Programs
- HS/FICE Translation
- External Site Codes

If you are still experiencing issues with access to Data Warehouse and Business Intelligence, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

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