Outage in USG Services

Microsoft 365 Authentication Issues

Resolved Minor
September 12, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

Microsoft is having a service disruption for all Microsoft 365 services. You may see disruptions or be unable to access Microsoft 365 until the issue is resolved. Microsoft is actively working on resolving the issue. Updates will be posted here as they become available.
Components affected
USG Services USO SharePoint / OneDrive USG Services USO Teams USG Services USO Athens Office USG Services USO Email and Calendar USG Services USO Atlanta Office USG Services USO Shared Services Center
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/13/2024 04:00PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Microsoft 365 Authentication. The system should continue operating normally.

In the event that you experience any further issues with Microsoft 365 Authentication, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING 3 months ago - at 09/12/2024 02:14PM

Microsoft is reporting that they have worked with the third-party Internet Service Provider (ISP) and confirmed that a change within their managed-environment resulted in impact. The ISP has reverted the change and they are now seeing signs of recovery. They are continuing to monitor network telemetry data to ensure a full recovery.

INVESTIGATING 3 months ago - at 09/12/2024 01:23PM

Microsoft is having a service disruption for all Microsoft 365 services. You may see disruptions or be unable to access Microsoft 365 until the issue is resolved. Microsoft is actively working on resolving the issue. Updates will be posted here as they become available.

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