Outage in USG

Network Outages Impacting USG Systems and Services

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Information Technology Services (ITS) is experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Components affected
USG Georgia Public Library Service USG Kennesaw State University USG Kennesaw State University (QPROD) USG Albany State University USG Clayton State University (XPROD) USG Georgia State University USG Georgia Department of Audits USG USO Teams USG Valdosta State University USG Georgia Gwinnett College USG USO Athens Office USG Georgia Law Reapportionment Office USG University of West Georgia (XPROD) USG GeorgiaFIRST Marketplace UIT USG University of North Georgia USG Dalton State College USG Gordon State College USG Valdosta State University (XPROD) USG Fort Valley State University USG South Georgia State College USG Georgia Gwinnett College USG USO BoardEffect USG University of West Georgia USG USO Telephone System USG Middle Georgia State University USG ARCNAS USG Dalton State College (XPROD) USG Atlanta Metropolitan State College USG College of Coastal Georgia USG Abraham Baldwin Agricultural College USG Georgia Southern University USG Georgia Southwestern State University USG Georgia Southern University USG Georgia Gwinnett College (QPROD) USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) USG Fort Valley State University USG South Georgia State College USG College of Coastal Georgia USG PeachNet Virtual Data Center USG Columbus State University (XPROD) USG Georgia Highlands College USG Web Services (www.usg.edu) USG Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) USG Abraham Baldwin Agricultural College USG GeorgiaVIEW Online Learning Environment (QPROD) USG GA DOE K-12 Network USG Valdosta State University USG ServiceNow USG Georgia Department of Transportation USG Middle Georgia State University (XPROD) USG Columbus State University USG GeorgiaVIEW Community (QPROD) USG East Georgia State College USG Competency Based Education (XPROD) USG USO Cybersecurity Alerts USG Atlanta Metropolitan State College USG USO Email and Calendar USG One Connect – HPLAY USG Georgia Southwestern State University USG Augusta University USG USO Corporate Applications USG One Connect – Benefits: Alight USG East Georgia State College USG South Georgia State College (QPROD) USG Status Page USG Georgia State University (XPROD) USG USO SharePoint / OneDrive USG Human Resources Office of Organizational Development (XPROD) USG Albany State University (QPROD) USG MOVEit Managed File Transfer USG Georgia Student Finance Commission USG TeamMate Audit Management System USG Historical Organizations Directory USG Technology Store USG One Connect - HPRE USG University of West Georgia USG Georgia College & State University USG Atlanta Metropolitan State College USG PeachNet Cloud Backup USG One Connect – Benefits: Retirement @ Work USG AUFPLAY USG Savannah State University USG Gordon State College USG University of North Georgia (XPROD) USG Georgia Southwestern State University USG Apogee USG Training Initiatives (QPROD) USG Albany State University USG Middle Georgia State University USG FS1 File Sharing Service USG Fort Valley State University (XPROD) USG Dalton State College USG Identity Proxy USG Finding Aids USG College of Coastal Georgia USG Georgia Archives USG East Georgia State College (XPROD) USG USO Shared Services Center USG Savannah State University USG USO Atlanta Office USG Abraham Baldwin Agricultural College (XPROD) USG Albany State University USG Savannah State University USG Georgia Highlands College (QPROD) USG Fort Valley State University USG Clayton State University USG GIL Express USG Middle Georgia State University USG GeorgiaVIEW Online Learning Environment (XPROD) USG Dalton State College USG Georgia Institute of Technology USG USO VPN USG Content Manager USG ITS Data Center (DB300) USG Virtual Vault USG Georgia Southwestern State University (XPROD) USG UGA Data Center (Boyd) USG Georgia Southern University USG South Georgia State College USG Clayton State University USG Georgia Gwinnett College USG One Connect – Employee and Manager Self-Service USG Gordon State College (QPROD) USG Savannah State University (QPROD) USG GeorgiaFIRST Marketplace USG University of Georgia (QPROD) USG One Connect – Core Practitioner USG GeorgiaFIRST PeopleSoft Financials USG GALILEO USG Augusta Health eShop USG Augusta University Financials USG One Connect- Careers Applicant Access USG Georgia College and State University USG GIL USG INGRESS Registration Sharing System USG One Connect – Database USG Georgia ONmyLINE USG Data Warehouse and Business Intelligence USG GAfutures USG Columbus State University USG USO SSO USG Abraham Baldwin Agricultural College USG Columbus State University USG Augusta University USG College of Coastal Georgia (XPROD) USG University of Georgia USG Atlanta Metropolitan State College (QPROD) USG Georgia College and State University (QPROD) USG FPLAY
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/31/2024 06:34PM

After monitoring the situation, Information Technology Services (ITS) is confident that the installed patches have resolved the issues impacting USG Systems and Services.

In the event that you experience any further issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING about 2 months ago - at 10/30/2024 08:01PM

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.

MONITORING about 2 months ago - at 10/30/2024 07:59PM

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING about 2 months ago - at 10/30/2024 07:11PM

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 2 months ago - at 10/30/2024 05:38PM

Information Technology Services (ITS) is again experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

INVESTIGATING about 2 months ago - at 10/30/2024 05:14PM

Information Technology Services (ITS) is again experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

MONITORING about 2 months ago - at 10/30/2024 04:09PM

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 2 months ago - at 10/30/2024 02:49PM

Information Technology Services (ITS) is experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

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