Outage in USG

Network Outages Impacting USG Systems and Services

Resolved Major
October 30, 2024 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

Information Technology Services (ITS) is experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Components affected
USG Data Warehouse and Business Intelligence USG GA DOE K-12 Network USG GAfutures USG Georgia ONmyLINE USG INGRESS Registration Sharing System USG MOVEit Managed File Transfer USG ServiceNow USG Identity Proxy USG Status Page USG Technology Store USG USO Cybersecurity Alerts USG Web Services (www.usg.edu) USG Abraham Baldwin Agricultural College USG Abraham Baldwin Agricultural College USG PeachNet Virtual Data Center USG ARCNAS USG GeorgiaVIEW Online Learning Environment (QPROD) USG FS1 File Sharing Service USG GALILEO USG One Connect – Database USG GeorgiaFIRST PeopleSoft Financials USG Augusta University Financials USG Abraham Baldwin Agricultural College USG USO BoardEffect USG Albany State University USG Content Manager USG Albany State University USG GeorgiaFIRST Marketplace USG Albany State University USG GeorgiaVIEW Online Learning Environment (XPROD) USG One Connect – Core Practitioner USG GIL USG PeachNet Cloud Backup USG Augusta Health eShop USG AUFPLAY USG USO Email and Calendar USG Atlanta Metropolitan State College USG Apogee USG GIL Express USG Atlanta Metropolitan State College USG Finding Aids USG Augusta University USG One Connect – Employee and Manager Self-Service USG Atlanta Metropolitan State College USG TeamMate Audit Management System USG Clayton State University USG Georgia Southern University USG USO SharePoint / OneDrive USG One Connect – Benefits: Alight USG College of Coastal Georgia USG Historical Organizations Directory USG Augusta University USG Virtual Vault USG FPLAY USG Albany State University (QPROD) USG Columbus State University USG One Connect – Benefits: Retirement @ Work USG College of Coastal Georgia USG Atlanta Metropolitan State College (QPROD) USG Columbus State University USG GeorgiaFIRST Marketplace UIT USG Dalton State College USG USO SSO USG Clayton State University USG Fort Valley State University USG Georgia College and State University (QPROD) USG College of Coastal Georgia USG Dalton State College USG USO Teams USG One Connect – HPLAY USG Georgia Gwinnett College USG East Georgia State College USG Columbus State University USG USO Telephone System USG Georgia Gwinnett College (QPROD) USG One Connect - HPRE USG USO VPN USG One Connect- Careers Applicant Access USG Georgia Southwestern State University USG Georgia Highlands College (QPROD) USG Dalton State College USG Fort Valley State University USG USO Corporate Applications USG Middle Georgia State University USG Gordon State College (QPROD) USG Georgia College and State University USG East Georgia State College USG Georgia Gwinnett College USG Fort Valley State University USG Kennesaw State University (QPROD) USG Savannah State University USG Savannah State University (QPROD) USG Georgia Southern University USG South Georgia State College USG Georgia Archives USG South Georgia State College (QPROD) USG Georgia College & State University USG Georgia Southwestern State University USG Georgia Department of Audits USG Gordon State College USG University of Georgia (QPROD) USG Middle Georgia State University USG Georgia Department of Transportation USG Training Initiatives (QPROD) USG GeorgiaVIEW Community (QPROD) USG Savannah State University USG Georgia Gwinnett College USG South Georgia State College USG Georgia Highlands College USG Abraham Baldwin Agricultural College (XPROD) USG Georgia Institute of Technology USG Clayton State University (XPROD) USG University of West Georgia USG College of Coastal Georgia (XPROD) USG Valdosta State University USG Georgia Law Reapportionment Office USG Georgia Public Library Service USG Columbus State University (XPROD) USG Georgia Southern University USG Competency Based Education (XPROD) USG Georgia Southwestern State University USG Dalton State College (XPROD) USG East Georgia State College (XPROD) USG Georgia State University USG Fort Valley State University (XPROD) USG Georgia Student Finance Commission USG Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) USG Gordon State College USG Kennesaw State University USG Georgia Southwestern State University (XPROD) USG Middle Georgia State University USG Savannah State University USG Georgia State University (XPROD) USG South Georgia State College USG Middle Georgia State University (XPROD) USG University of Georgia USG University of North Georgia (XPROD) USG University of West Georgia (XPROD) USG University of North Georgia USG University of West Georgia USG Human Resources Office of Organizational Development (XPROD) USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) USG ITS Data Center (DB300) USG Valdosta State University (XPROD) USG UGA Data Center (Boyd) USG USO Athens Office USG USO Atlanta Office USG USO Shared Services Center USG Valdosta State University

Need to monitor USG outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/31/2024 06:34PM

After monitoring the situation, Information Technology Services (ITS) is confident that the installed patches have resolved the issues impacting USG Systems and Services.

In the event that you experience any further issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING about 1 year ago - at 10/30/2024 08:01PM

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.

MONITORING about 1 year ago - at 10/30/2024 07:59PM

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING about 1 year ago - at 10/30/2024 07:11PM

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 1 year ago - at 10/30/2024 05:38PM

Information Technology Services (ITS) is again experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

INVESTIGATING about 1 year ago - at 10/30/2024 05:14PM

Information Technology Services (ITS) is again experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

MONITORING about 1 year ago - at 10/30/2024 04:09PM

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 1 year ago - at 10/30/2024 02:49PM

Information Technology Services (ITS) is experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook