Outage in USG

Network Outage - Shared Services Center (SSC)

Major
March 13, 2025 - Started about 14 hours ago
Official incident page

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Outage Details

Communications Consulting Group (CCG) is investigating a fiber break and power outage between Shared Services Center (SSC) and Wrens. No ETR at this time. Updates will be posted here as they become available.
Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 03/14/2025 11:43AM

Both spans are back up, so Shared Services Center (SSC) is working with their protect path up. All alarms have cleared for the services that cross these spans.

IDENTIFIED about 6 hours ago - at 03/14/2025 07:03AM

They have completed hanging the fiber and the techs are now splicing. No ETR at this time.

IDENTIFIED about 9 hours ago - at 03/14/2025 03:58AM

AGA reports that workers are on site and have begun hanging the fiber. No ETR at this time.

IDENTIFIED about 13 hours ago - at 03/13/2025 11:59PM

Shared Services Center is confirmed to have power. The equipment to hang the fiber on the poles is expected to be on site by 10:00 p.m.
AGA is not giving an ETR at this time.

INVESTIGATING about 14 hours ago - at 03/13/2025 11:06PM

Communications Consulting Group (CCG) is investigating a fiber break and power outage between Shared Services Center (SSC) and Wrens. No ETR at this time.

Updates will be posted here as they become available.

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