Outage in USG
Network Outage - Shared Services Center (SSC)
Resolved MajorIncident Report
Communications Consulting Group (CCG) is investigating a fiber break and power outage between Shared Services Center (SSC) and Wrens. No ETR at this time.
Updates will be posted here as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 03/14/2025 05:57PM
Shared Services Center (SSC) network has been monitored for stability and is functioning properly at this time.
In the event that you experience any further issues with the SSC network please contact the USG Service Desk at 877-251-2644 or support@usg.edu
MONITORING
11 months ago - at 03/14/2025 11:43AM
Both spans are back up, so Shared Services Center (SSC) is working with their protect path up. All alarms have cleared for the services that cross these spans.
IDENTIFIED
11 months ago - at 03/14/2025 07:03AM
They have completed hanging the fiber and the techs are now splicing. No ETR at this time.
IDENTIFIED
11 months ago - at 03/14/2025 03:58AM
AGA reports that workers are on site and have begun hanging the fiber. No ETR at this time.
IDENTIFIED
11 months ago - at 03/13/2025 11:59PM
Shared Services Center is confirmed to have power. The equipment to hang the fiber on the poles is expected to be on site by 10:00 p.m.
AGA is not giving an ETR at this time.
INVESTIGATING
11 months ago - at 03/13/2025 11:06PM
Communications Consulting Group (CCG) is investigating a fiber break and power outage between Shared Services Center (SSC) and Wrens. No ETR at this time.
Updates will be posted here as they become available.
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