Outage in USG

Network Fiber Degradation - UNG, GSU, & GGC

Major
January 08, 2026 - Started about 23 hours ago
Official incident page

Incident Report

Network Support Services (NSS) is reporting a North Ring fiber issue. Campuses on the North Ring: University of North Georgia (UNG), Georgia State University (GSU), & Georgia Gwinnett College (GGC) may be experiencing degraded service due to service provider maintenance that may be affecting downstream services. A ticket has been opened with Zayo and they are currently investigating this issue. Updates will be posted here once they become available.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 01/09/2026 04:45PM

Network Support Services (NSS) is reporting that they are investigating further fiber issues on the North ring affecting the protect paths University of North Georgia - Gainesville Campus (GAI), Georgia Gwinnett College (GGC), University of North Georgia (NGA), University of North Georgia - Library Technology Center (NGAL) and University of North Georgia - Blue Ridge Campus (NGABLU).

The sites are currently down. Updates will be posted here once they become available.

INVESTIGATING about 5 hours ago - at 01/09/2026 01:32PM

OSP crews are currently working to pull slack on the fiber and prep for splicing. Estimated repair time is within 6 hours. Further updates to come as work progresses.

INVESTIGATING about 20 hours ago - at 01/08/2026 10:05PM

Zayo OSP has arrived on site and is setting up to further isolate and identify the precise location of the damage. Once the fault is pinpointed, they will proceed with repairs. We will provide regular updates until the issue is resolved.

INVESTIGATING about 23 hours ago - at 01/08/2026 08:00PM

Network Support Services (NSS) is reporting a North Ring fiber issue. Campuses on the North Ring: University of North Georgia (UNG), Georgia State University (GSU), & Georgia Gwinnett College (GGC) may be experiencing degraded service due to service provider maintenance that may be affecting downstream services.

A ticket has been opened with Zayo and they are currently investigating this issue.

Updates will be posted here once they become available.

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