Outage in USG

Microsoft 365 Issues affecting USG Service Desk Paging

Resolved Minor

November 12, 2026 - Started 1 day ago - Lasted about 22 hours
Official incident page

Incident Report

Impacts to reporting urgent or production down issues may be experienced due to on-going Microsoft 365 issues. If you need to report a production-down issue to USG Service Desk, please contact the USG Service Desk after-hours on call phone directly by calling: 404-831-3669.

Components affected

USG USO Telephone System

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Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 11/13/2026 08:50PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of access to Microsoft 365 and USG Service Desk Paging. The system should continue operating normally.

In the event that you experience any further issues with USG Service Desk paging, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING about 20 hours ago - at 11/13/2026 12:23PM

We are continuing to monitor for any further issues.

MONITORING about 20 hours ago - at 11/13/2026 12:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 11/12/2026 10:58PM

Impacts to reporting urgent or production down issues may be experienced due to on-going Microsoft 365 issues.

If you need to report a production-down issue to USG Service Desk, please contact the USG Service Desk after-hours on call phone directly by calling: 404-831-3669.

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