Outage in UTRGV Center for Online Learning and Teaching Technology
Blackboard Learn - Global DNS Issue
Resolved MinorIncident Report
We are aware that random users may experience issues accessing Blackboard from the UTRGV portal or from the direct Blackboard login page (https://mycourses.utrgv.edu). These issues are related to some DNS changes done by Blackboard. The issue should resolve automatically. A workaround to fix this issue is to do a DNS flush. Please contact our COLTT Help Desk at (956) 882-6792 or (956) 665-5327 for assistance.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 04/27/2023 01:30PM
The issue affecting random users to access Blackboard has been resolved. If you continue having problems, we would suggest clearing your web browser cache and doing a DNS flush. Please contact our COLTT Help Desk at (956) 882-6792 or (956) 665-5327 for assistance.
MONITORING
almost 3 years ago - at 04/26/2023 08:41PM
While we are confident that the DNS issue has been resolved, we understand that some users may still experience problems. This is because the DNS server propagation process may not have been completed for those connected to certain Internet Service Providers (ISPs). However, please be assured that this issue will resolve itself over time as the Time to Live (TTL) on the ISP DNS servers expires, and the servers update accordingly.
INVESTIGATING
almost 3 years ago - at 04/26/2023 03:10PM
We are aware that random users may experience issues accessing Blackboard from the UTRGV portal or from the direct Blackboard login page (https://mycourses.utrgv.edu). These issues are related to some DNS changes done by Blackboard. The issue should resolve automatically. A workaround to fix this issue is to do a DNS flush. Please contact our COLTT Help Desk at (956) 882-6792 or (956) 665-5327 for assistance.
Latest UTRGV Center for Online Learning and Teaching Technology outages
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Blackboard Learn Authentication Issues - almost 3 years ago
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