Outage in Validis

Validis UK: Data Processing Issue

Resolved Minor
April 15, 2025 - Started 7 months ago - Lasted about 23 hours
Official incident page

Incident Report

Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads. Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.
Components affected
Validis UK

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/16/2025 08:53AM

This incident has been resolved.

MONITORING 7 months ago - at 04/15/2025 01:12PM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 04/15/2025 01:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 04/15/2025 10:12AM

Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads.

Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful.

We will provide another update once we have identified the cause and are working on a fix.

Latest Validis outages

Validis: Client portal timeout - 15 days ago
Validis UK: Users are currently experiencing issues accessing Validis - 23 days ago
Validis UK: Month End Reconciliation Downloads - about 1 month ago
Validis US: Issues accessing Validis portal and API - 4 months ago
Validis UK: Reconciliation 403 Error - 6 months ago

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