Outage in Validis

Validis UK: Data Processing Issue

Resolved Minor
April 15, 2025 - Started about 2 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads. Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.
Components affected
Validis UK
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/16/2025 08:53AM

This incident has been resolved.

MONITORING about 2 months ago - at 04/15/2025 01:12PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 04/15/2025 01:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 04/15/2025 10:12AM

Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads.

Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful.

We will provide another update once we have identified the cause and are working on a fix.

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