Outage in Validis

Validis: Client portal timeout

Resolved Minor
October 16, 2025 - Started 15 days ago - Lasted 4 days
Official incident page

Incident Report

We are currently aware of an issue where some users are being logged out of the portal due to low timeout. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.
Components affected
Validis US Validis UK

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/20/2025 08:50AM

This incident has been resolved.

MONITORING 14 days ago - at 10/17/2025 04:46PM

A fix has been successfully deployed to address the issue. We are currently monitoring system performance to ensure stability.

IDENTIFIED 15 days ago - at 10/16/2025 05:25PM

We’ve identified the issue and our team is actively working on implementing a fix.

We appreciate your patience and will continue to provide updates via this status page as we make progress toward full resolution.

INVESTIGATING 15 days ago - at 10/16/2025 01:18PM

We are currently aware of an issue where some users are being logged out of the portal due to low timeout.

Our technical team is currently investigating this as an urgent priority.

Apologies for the inconvenience, we will continue to provide you updates via this status page.

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