Outage in Validis
Validis: Client portal timeout
Resolved MinorIncident Report
We are currently aware of an issue where some users are being logged out of the portal due to low timeout.
Our technical team is currently investigating this as an urgent priority.
Apologies for the inconvenience, we will continue to provide you updates via this status page.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/20/2025 08:50AM
This incident has been resolved.
MONITORING
14 days ago - at 10/17/2025 04:46PM
A fix has been successfully deployed to address the issue. We are currently monitoring system performance to ensure stability.
IDENTIFIED
15 days ago - at 10/16/2025 05:25PM
We’ve identified the issue and our team is actively working on implementing a fix.
We appreciate your patience and will continue to provide updates via this status page as we make progress toward full resolution.
INVESTIGATING
15 days ago - at 10/16/2025 01:18PM
We are currently aware of an issue where some users are being logged out of the portal due to low timeout.
Our technical team is currently investigating this as an urgent priority.
Apologies for the inconvenience, we will continue to provide you updates via this status page.
Latest Validis outages
Validis UK: Month End Reconciliation Downloads - about 1 month ago
Validis US: Issues accessing Validis portal and API - 4 months ago
Validis UK: Reconciliation 403 Error - 6 months ago
Validis UK: Data Processing Issue - 6 months ago
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