Outage in Validis

Validis: Client portal timeout

Resolved Minor

October 16, 2025 - Started 4 months ago - Lasted 4 days
Official incident page

Incident Report

We are currently aware of an issue where some users are being logged out of the portal due to low timeout. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.

Components affected

Validis UK Validis US

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 08:50AM

This incident has been resolved.

MONITORING 4 months ago - at 10/17/2025 04:46PM

A fix has been successfully deployed to address the issue. We are currently monitoring system performance to ensure stability.

IDENTIFIED 4 months ago - at 10/16/2025 05:25PM

We’ve identified the issue and our team is actively working on implementing a fix.

We appreciate your patience and will continue to provide updates via this status page as we make progress toward full resolution.

INVESTIGATING 4 months ago - at 10/16/2025 01:18PM

We are currently aware of an issue where some users are being logged out of the portal due to low timeout.

Our technical team is currently investigating this as an urgent priority.

Apologies for the inconvenience, we will continue to provide you updates via this status page.

Latest Validis outages

Validis CA: Degraded Report Load Time - 12 days ago

Validis UK: Scheduled Upload - 15 days ago

Upload & Share - 500 Internal Server Error Potentially Causing Failed Uploads - 21 days ago

Validis UK: Sage Business Cloud Processing issue. - 2 months ago

Validis UK: Users are currently experiencing issues accessing Validis - 4 months ago

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