Outage in Vapi
Vapi Voice "Emma" is temporarily unavailable
Resolved MinorIncident Report
Summary AI Generated
Vapi's "Emma" voice experienced service issues that prevented calls from functioning properly with this specific voice option. The incident affected users who had configured their calls to use the "Emma" voice, potentially causing call failures. The issue was resolved after 13.8 hours, with Vapi recommending users switch to alternative voices and implement voice fallbacks during the outage.
We're noticing issues with calls using the Vapi voice "Emma". If you are using this voice, we recommend switching to another voice while this is resolved, and add voice fallbacks to prevent complete failures - https://docs.vapi.ai/voice-fallback-plan
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