Outage in Vapi
Vapi Voice "Emma" is temporarily unavailable
Resolved MinorIncident Report
Summary AI Generated
Vapi's "Emma" voice experienced service issues that prevented calls from functioning properly with this specific voice option. The incident affected users who had configured their calls to use the "Emma" voice, potentially causing call failures. The issue was resolved after 13.8 hours, with Vapi recommending users switch to alternative voices and implement voice fallbacks during the outage.
The issue has been resolved and the voice is currently usable. We still recommend setting up fallbacks for any voices for the future to avoid call drops -
https://docs.vapi.ai/voice-fallback-plan
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