Outage in Vapi
Degraded Performance on Inbound Calls
Resolved MinorIncident Report
Summary AI Generated
Vapi experienced degraded performance affecting a subset of inbound calls for 2.1 hours. The service disruption was classified as minor and impacted call quality for some users. The incident has been resolved after investigation and remediation by the technical team.
We have now resolved this incident. Between ~7:30AM PT and ~9:30AM PT, a new query pattern caused database slowness that increased API latency and led to dropped inbound calls with certain providers. We mitigated by rolling back the deployment and are following up with a deeper review of the query change.
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