Outage in Veeva

Veeva CRM - Sync Degradation on US PODs

Resolved Minor
November 04, 2024 - Started 12 months ago - Lasted about 7 hours
Official incident page

Incident Report

Veeva CRM sync is experiencing a performance degradation. Users can complete their day to day activities, but sync may not complete. Our Development team is aware of the issue you are reporting and we are investigating both internally and with Salesforce with the highest priority. We will keep you informed of all updates here as they are available.
Components affected
Veeva CRM-05 Veeva CRM-10 Veeva CRM-08 Veeva CRM-06 Veeva CRM-03 Veeva CRM-04 Veeva CRM

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Latest Updates ( sorted recent to last )
INFORMATIONAL 12 months ago - at 11/04/2024 02:00PM

Veeva CRM sync is experiencing a performance degradation. Users can complete their day to day activities, but sync may not complete. Our Development team is aware of the issue you are reporting and we are investigating both internally and with Salesforce with the highest priority. We will keep you informed of all updates here as they are available.

INFORMATIONAL 12 months ago - at 11/04/2024 04:15PM

Our Development team is continuing to investigate. Users on mobile devices can complete their day to day activities, but sync may not complete. Online users are not affected.

INFORMATIONAL 12 months ago - at 11/04/2024 07:29PM

The issue has been identified. Syncs for affected users should start to work over the next hour. We will continue to monitor the situation. 

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