Veeva Outage History

Veeva Vault POD VV1-1170 experienced a service disruption affecting Vault-US PODs and Veeva Vault services. Engineering teams worked to restore normal operations, and the incident was resolved after 21 minutes.

Veeva Vault POD VV2-2091 experienced a service disruption affecting Vault-EU PODs and the broader Veeva Vault service. The incident lasted 45 minutes while engineering teams worked to restore normal operations. The service was successfully returned to normal functionality.

Veeva Vault POD VV1-1169 experienced a service disruption affecting Vault-US PODs and Veeva Vault services. The incident lasted 15 minutes with Veeva engineering teams working to restore normal service operations.

Veeva CRM users experienced errors when trying to access MyInsight reports in sandbox environments due to a change on the Salesforce platform. The issue affected multiple CRM components and lasted 13.8 hours before Veeva Engineering developed and deployed a workaround to resolve the service disruption.

Veeva AI within Vault CRM experienced intermittent performance issues for 6.5 hours in the US region due to a service disruption with upstream provider AWS Bedrock. The incident was classified as minor and affected AI functionality within the CRM platform. The issue was under investigation with resolution tied to the upstream provider's service restoration.

A Salesforce outage caused Veeva CRM users to experience login failures with internal server errors for 2.7 hours, affecting multiple CRM instances. While iOS users could still create calls and display media in offline mode, all sync and online functionality was unavailable. Salesforce identified the root cause and deployed fixes across the impacted instances to restore services.

An issue with Apple's developer verification service prevented some Veeva CRM iOS users from installing or launching self-signed applications (those distributed outside the App Store), displaying "Unable to Verify App" error messages. The problem affected multiple Veeva CRM components for customers using enterprise or developer-signed versions of the app, while App Store distributed versions remained unaffected. The issue was resolved after 1.7 hours once Apple's verification service returned to normal operation.

Veeva Vault POD VV1-4011 experienced a service disruption that lasted 2.8 hours. The engineering teams worked to restore normal service operations. The incident was classified as minor in severity.

Veeva Vault POD VV1-4008 experienced a service disruption that lasted 35 minutes. Engineering teams worked to restore normal service operations during the outage.

Veeva Vault POD VV1-4008 experienced intermittent performance degradation for 2.1 hours, with Vault CRM Online becoming completely unavailable while iPad access remained functional but without sync capabilities. Veeva engineering identified the root cause and worked to restore full service, estimating resolution within two to three hours of the initial incident.