Veeva Outage History

Veeva Vault POD VV1-1089 experienced intermittent performance degradation for 49.4 hours, affecting users on that specific pod. Veeva engineering teams worked to restore normal service performance during the incident.

Veeva Vault POD VV1-1089 experienced a service disruption affecting Vault-US PODs and the Veeva Vault service. Engineering teams worked to restore normal service operations. The incident lasted 9 minutes and was classified as minor.

Veeva CRM experienced a recurring service degradation on the MC-01 component that impacted Admin users, Content users, and Align/Network integrations, while normal CRM user activity remained unaffected. The incident lasted 5.6 hours before MC-01 was restored to expected performance levels. The engineering team continued monitoring to ensure the fix remained stable.

Veeva CRM experienced performance degradation on the MC-01 instance starting at 4:00 AM US/Pacific, causing customers to encounter intermittent errors and slow performance when accessing the application. The incident affected MC-01, Veeva MultiChannel & Integrations components and lasted for 1 hour. The Veeva Technology Team identified and resolved the performance issues.

Veeva Vault POD VV1-1159 experienced intermittent performance degradation for 2.8 hours. Background processing was temporarily disabled during the investigation to help stabilize the service. Veeva engineering teams worked to restore normal performance.

Veeva Vault POD VV1-1139 experienced intermittent performance degradation for 7 minutes. The engineering team worked to restore normal service operations. The incident was classified as minor and has been resolved.

Veeva Vault POD VV1-1139 experienced performance degradation affecting asynchronous processes for 3.5 hours. The incident was classified as minor and impacted users on the VV1-1139 component. The issue was investigated and resolved after the 3.5-hour duration.

Veeva Vault POD VV1-1170 experienced a service disruption affecting Vault-US PODs and Veeva Vault services. Engineering teams worked to restore normal operations, and the incident was resolved after 21 minutes.

Veeva performed a scheduled MySQL 26R1.0 upgrade across multiple regions on April 14-15, affecting various Safety, LIMS, and RegOne PODs in APAC, EU, and US regions. The maintenance was conducted in phases with an estimated 60-minute duration per region, potentially causing brief service interruptions. The upgrade was completed as planned with no expected downtime beyond the short interruptions during the maintenance windows.

Veeva Vault POD VV2-2091 experienced a service disruption affecting Vault-EU PODs and the broader Veeva Vault service. The incident lasted 45 minutes while engineering teams worked to restore normal operations. The service was successfully returned to normal functionality.