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Outage in Veracross

Axiom Degraded Performance

Resolved Minor
January 20, 2026 - Started 27 days ago - Lasted 2 days
Official incident page

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We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 01/22/2026 11:43PM

As communicated to school point people in today’s email from our CTO, the scope of this issue is now limited to workspace functionality. Further updates about workspace availability will be published directly within Axiom, providing greater visibility for impacted users. Please refer to our CTO update for more details, and thank you for your patience as we’ve worked to address this issue.

IDENTIFIED 26 days ago - at 01/21/2026 10:00PM

We are continuing to work on restoring access to individual workspaces while ensuring system stability. We will provide another update by EOD tomorrow.

IDENTIFIED 26 days ago - at 01/21/2026 04:59PM

We continue to work on restoring access to individual workspaces. Query functionality remains fully available. We will provide another update by 5 pm Eastern (22:00 UTC).

IDENTIFIED 27 days ago - at 01/20/2026 10:08PM

We have implemented additional improvements, and all query functionality has now been restored, including the ability to create and save new queries. While the main Workspaces page is visible again, accessing individual workspaces will still result in an error message at this time.
We will provide an update at noon ET (17:00 UTC) tomorrow.

IDENTIFIED 27 days ago - at 01/20/2026 02:52PM

Unfortunately, workspace-related functionality is now disabled again due to performance issues. Workspaces will not show in the workspace picker or on homepages. Additionally, new queries cannot be saved. However, existing queries are available and can be updated.
We continue to make restoring functionality our top priority and will provide another update by 5 pm Eastern (22:00 UTC).

INVESTIGATING 27 days ago - at 01/20/2026 02:27PM

We are currently investigating this issue.

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