Outage in Veracross
Veracross Community AI Service Assistant Currently Unavailable
Resolved MinorIncident Report
Summary AI Generated
The Veracross Community AI Service Assistant experienced an outage that displayed error messages to users for 1.7 hours. The chatbot feature was unavailable while other Community functions like search and support case submission remained operational. The service was fully restored after investigation and repairs were completed.
Our Veracross Community AI Service Assistant is currently displaying an error message. We are investigating the issue in order to restore the chatbot feature as quickly as possible. In the meantime, you can still use normal Community search functions to find knowledge articles, and can still contact our support team through the usual support case entry form.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/23/2026 09:50PM
This incident has been resolved.
INVESTIGATING
2 months ago - at 02/23/2026 08:09PM
Our Veracross Community AI Service Assistant is currently displaying an error message. We are investigating the issue in order to restore the chatbot feature as quickly as possible. In the meantime, you can still use normal Community search functions to find knowledge articles, and can still contact our support team through the usual support case entry form.
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