Outage in Vercel

Errors creating Support Center cases

Resolved Minor

December 12, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue with creating new Support Center cases. For affected Enterprise customers, please escalate out to Vercel contacts via Slack or email for support. For Pro and Hobby customers, please use the Vercel Community: https://community.vercel.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/12/2025 03:34PM

This incident has been resolved.

MONITORING about 1 month ago - at 12/12/2025 02:45PM

We've identified the issue, and we are working on a fix. Vercel customers should be able to create cases normally while we monitor case operation metrics closely.

INVESTIGATING about 1 month ago - at 12/12/2025 01:12PM

We are investigating an issue with creating new Support Center cases.

For affected Enterprise customers, please escalate out to Vercel contacts via Slack or email for support. For Pro and Hobby customers, please use the Vercel Community: https://community.vercel.com/

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