Outage in Veriff

Our service is experiencing issues

Resolved Minor

August 11, 2022 - Started over 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

Hmm. Something seems to be up with our verification engine that can cause longer decision times. We are checking it out and will update you shortly. Sorry for the inconvenience!

Components affected

Veriff End User Flow Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 08/11/2022 07:07PM

Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.

INVESTIGATING over 3 years ago - at 08/11/2022 05:51PM

We are continuing to investigate the issue.

INVESTIGATING over 3 years ago - at 08/11/2022 04:05PM

We are continuing investigating the issue

MONITORING over 3 years ago - at 08/11/2022 02:58PM

We deployed a fix for the root cause. Clean up is still ongoing so users might get slightly longer decision times

MONITORING over 3 years ago - at 08/11/2022 02:36PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 08/11/2022 02:32PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 08/11/2022 02:22PM

Hmm. Something seems to be up with our verification engine that can cause longer decision times.
We are checking it out and will update you shortly.

Sorry for the inconvenience!

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