Outage in Veriff

Our service is experiencing issues

Resolved Minor

August 31, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Components affected

Veriff Verification Decisions Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 08/31/2026 10:08PM

This incident has been resolved.

MONITORING 3 days ago - at 08/31/2026 09:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 08/31/2026 09:18PM

We are investigating degraded performance affecting Verification Decisions for a small subset of verifications in the US region.

Our team has identified the contributing issue and redirected new traffic to a healthy environment. A limited number of in-progress verifications in the US region may experience delayed decisions. We will provide an update shortly.

IDENTIFIED 3 days ago - at 08/31/2026 08:46PM

We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

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