Outage in Veriff

Our service is experiencing issues

Resolved Minor

October 01, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Veriff experienced degraded performance affecting Verification Decisions, resulting in delayed decision outputs for approximately 2.4 hours. The team identified the root cause, implemented a fix, and monitored the system before confirming full resolution. All services have since returned to normal operation.

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Components affected

Veriff Verification Decisions Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 10/01/2026 10:24AM

Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

MONITORING 13 days ago - at 10/01/2026 08:19AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 10/01/2026 08:19AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 13 days ago - at 10/01/2026 08:05AM

We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

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