Outage in Veriff

Our service is experiencing issues

Resolved Minor

September 04, 2026 - Started 20 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Components affected

Veriff Verification Decisions Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 09/04/2026 06:20AM

This incident has been resolved.

MONITORING 20 days ago - at 09/03/2026 11:02PM

We are continuing to monitor for any further issues.

MONITORING 20 days ago - at 09/03/2026 10:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 09/03/2026 10:34PM

An issue has been identified with one of our third party providers causing an increase in auto verification decision times in our US regions.

IDENTIFIED 20 days ago - at 09/03/2026 10:30PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 20 days ago - at 09/03/2026 10:18PM

We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

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