Outage in Veriff

Our webhooks service is experiencing issues

Resolved Minor
December 16, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Something seems to be up with our webhook resender service that is causing some of the decision and event webhooks to have a particular header missing. We are checking it out and will update you shortly. Sorry for the inconvenience!
Components affected
Veriff Webhooks Veriff Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/16/2022 05:40PM

This incident has been resolved.

MONITORING almost 3 years ago - at 12/16/2022 04:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 12/16/2022 03:28PM

Issue affects only the webhooks which were not delivered at the first sending attempt.

We are working on a fix.

Thanks for your patience and sorry for the inconvenience.

INVESTIGATING almost 3 years ago - at 12/16/2022 02:23PM

Something seems to be up with our webhook resender service that is causing some of the decision and event webhooks to have a particular header missing.
We are checking it out and will update you shortly.

Sorry for the inconvenience!

Latest Veriff outages

Identified - 13 days ago
Elevated decision response times - about 2 months ago

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