Outage in Veriff

Our service is experiencing issues

Resolved Minor
April 16, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Hmm. Something seems to be up with verification decisions, there might be a slight delay in receiving session decisions. We are checking it out and will update you shortly. Sorry for the inconvenience!
Components affected
Veriff Verification Decisions

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/16/2025 11:46AM

Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.

Sorry for the inconvenience!

MONITORING 6 months ago - at 04/16/2025 11:34AM

Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.

IDENTIFIED 6 months ago - at 04/16/2025 11:29AM

We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!

INVESTIGATING 6 months ago - at 04/16/2025 11:05AM

Hmm. Something seems to be up with verification decisions, there might be a slight delay in receiving session decisions.
We are checking it out and will update you shortly.

Sorry for the inconvenience!

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