Outage in Veriff

Our service is experiencing issues

Resolved Minor

June 12, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Hmm. Something seems to be up with end user flow and longer decision times. We are checking it out and will update you shortly. Sorry for the inconvenience!

Components affected

Veriff End User Flow Veriff End User Flow Veriff Verification Decisions Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/12/2025 09:35PM

Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.

Sorry for the inconvenience!

MONITORING 11 months ago - at 06/12/2025 08:03PM

Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.

IDENTIFIED 11 months ago - at 06/12/2025 07:42PM

We’ve discovered the cause of the problem and are still working to get the fix deployed to live as soon as possible! Apologies for the inconvenience!

IDENTIFIED 11 months ago - at 06/12/2025 06:54PM

We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!

INVESTIGATING 11 months ago - at 06/12/2025 06:39PM

Hmm. Something seems to be up with end user flow and longer decision times.
We are checking it out and will update you shortly.

Sorry for the inconvenience!

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