Outage in Veriff

INE/CURP validation decision unavailable

Resolved Minor

February 12, 2026 - Started 18 days ago - Lasted about 4 hours
Official incident page

Incident Report

Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available Apologies for the inconvenience caused and we will keep you updated!

Components affected

Veriff API Veriff API Veriff Verification Decisions Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 02/12/2026 01:25PM

Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers

IDENTIFIED 18 days ago - at 02/12/2026 09:47AM

We have identified the root cause of the issue and doing our best to resolve it

INVESTIGATING 18 days ago - at 02/12/2026 09:45AM

Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API

We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available

Apologies for the inconvenience caused and we will keep you updated!

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