Outage in Veriff

Our service is experiencing issues

Resolved Minor

April 13, 2026 - Started 18 days ago - Lasted about 2 hours
Official incident page

Incident Report

Thank you for your patience. We have identified the components with the issue. Our team is actively investigating the root cause, and we will share a status update shortly.

Components affected

Veriff API Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 04/14/2026 12:02AM

Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

MONITORING 18 days ago - at 04/13/2026 11:35PM

We are continuing to monitor for any further issues.

MONITORING 18 days ago - at 04/13/2026 11:12PM

The fix has been successfully deployed.

While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.

We appreciate your patience while we verify the resolution.

INVESTIGATING 18 days ago - at 04/13/2026 10:46PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/13/2026 09:46PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/13/2026 09:46PM

Thank you for your patience. We have identified the components with the issue.

Our team is actively investigating the root cause, and we will share a status update shortly.

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