Outage in Verkada

Devices reporting offline & firmware updates failing

Resolved Minor

March 31, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Verkada experienced an incident where devices across multiple product lines (cameras, intercoms, and alarms) were falsely reporting as offline in Command, and camera firmware updates were failing. The issue affected device status visibility and prevented users from updating camera firmware. The incident was resolved after 1.8 hours with camera firmware upgrade functionality restored first, followed by a complete fix for the offline reporting issue.

We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/31/2026 11:10PM

This incident has been resolved.

MONITORING 2 days ago - at 03/31/2026 10:52PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 03/31/2026 10:25PM

We are working on mitigating the issue, we have restored camera firmware upgrade functionality.

INVESTIGATING 2 days ago - at 03/31/2026 10:25PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 03/31/2026 09:28PM

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