Verkada Outage History

Verkada experienced an issue where users were unable to load the Mailroom Home page on Command, though the Mailroom app itself remained functional. The incident lasted 40 minutes and has been resolved.

Verkada experienced a 5.8-hour service disruption affecting Access unlock functionality and user creation capabilities. The issue was identified and a fix was implemented, with the service being monitored before full resolution. The incident was resolved after confirming the fix addressed the Access and user management problems.

Verkada's alarms page experienced crashes and failed to load when users attempted to change response levels. The issue prevented users from accessing the alarms functionality under certain circumstances. The incident was resolved after 27 minutes of investigation.

Verkada experienced a major login system outage that prevented users from accessing Verkada Command and caused all camera systems to go offline across multiple locations. The incident affected the login system, live footage streaming, and historical footage streaming capabilities. The issue was identified and resolved within 58 minutes, with performance metrics returning to normal levels.

Verkada's cellular gateways and CR63-E cameras using Verizon 4G/LTE SIM profiles went offline due to an upstream network provider outage, preventing users from streaming both live and historical footage. The outage lasted 21.3 hours before being resolved with a fix implementation and monitoring period.