Verkada Outage History

Verkada experienced a 7-hour incident where Classic Alarms were unavailable in Command for some organizations, while New Alarms continued to function normally. The company implemented a fix and monitored the results before fully resolving the issue.

Verkada experienced a 7-minute service incident with elevated latency and intermittent failures affecting alert notifications, webhook deliveries, and person/vehicle/license plate recognition detection events. Failed webhook deliveries during this period were not retried. Live video streaming and camera connectivity remained operational throughout the incident.

Verkada experienced issues with NCIC alerts not being received properly in Government Solutions Command Organizations for 1.3 hours. The problem affected government users' ability to receive critical law enforcement alerts through the platform. The issue was identified, fixed, and resolved after a brief monitoring period.

Verkada's Workplace products experienced degraded performance for 9 minutes on May 12, 2026. The company actively investigated the issue during the outage period. The incident was classified as major and has since been resolved.

Verkada experienced an issue preventing users from modifying analytics settings for cameras in European organizations. The problem affected camera analytics configuration capabilities for European customers over a 4.9-hour period. The issue was identified and resolved with a fix implementation.

Verkada experienced degraded functionality on their Command platform with some cameras showing as offline for 41 minutes. The incident affected users' ability to stream both live and historical footage from their security cameras. The issue was resolved after implementing a fix and monitoring the results.

Verkada experienced a 6.4-hour incident where access events were delayed in processing and the access page in Command was slow to load. The issue was identified and a fix was implemented, with the incident being fully resolved.

Verkada experienced delays in processing access events for 23.4 hours. The issue was identified and a fix was implemented, with the service team monitoring the results. The incident has been fully resolved.

Verkada experienced degraded face detection functionality for customers in US-based organizations over an 8.3-hour period. The issue affected the accuracy and reliability of facial recognition features across their surveillance platform. The problem was identified and resolved with a fix implementation.

Verkada's License Plate Recognition (LPR) system experienced an issue where newly detected plates were not displaying properly for 45 minutes. The problem was identified and a fix was implemented, with the service returning to normal operation after monitoring confirmed the resolution.