Verkada Outage History

Verkada experienced a minor incident where the user management page was taking an extended time to display new users. The issue affected user visibility and management functionality within the platform. The problem was identified and resolved within 38 minutes through an implemented fix.

Some users in US-based organizations experienced intermittent issues with streaming live footage on Verkada. The streaming service was affected for 29 minutes before the issue was identified and resolved. A fix was implemented and monitored to ensure the streaming functionality returned to normal operation.

Verkada's Guest feature in Government Solutions Command Organizations experienced degraded performance for 23.6 hours. The issue affected government users' ability to properly utilize guest access functionality within the Command platform. The incident was resolved after investigation and remediation efforts.

Verkada experienced a 26.1-hour incident where License Plate Recognition (LPR) results took excessively long to populate and archive creation failed. The issue was identified and a fix was implemented, with the service returning to normal operation after a monitoring period.

Verkada experienced a major incident where some US-based organizations were unable to load Command due to login system issues. The outage lasted 1.7 hours before being resolved with an implemented fix. The incident affected the login system functionality, preventing users from accessing the Command platform.

Verkada experienced issues with their over-the-air (OTA) firmware upgrade system that prevented some devices from upgrading their firmware. Device functionality remained normal during the incident, with only the upgrade process being affected. The issue was resolved after 4.3 hours when engineers fixed an infrastructure resource bottleneck that was causing delayed device upgrades.

Verkada experienced an incident where devices across multiple product lines (cameras, intercoms, and alarms) were falsely reporting as offline in Command, and camera firmware updates were failing. The issue affected device status visibility and prevented users from updating camera firmware. The incident was resolved after 1.8 hours with camera firmware upgrade functionality restored first, followed by a complete fix for the offline reporting issue.

Verkada experienced a major incident where users were unable to prepare archives for download. The issue affected the archive preparation functionality across the service. Verkada implemented a fix and restored normal archive behavior within 24 minutes, with archives created during the outage period becoming available for download once service was restored.

Verkada experienced issues with uploading footage to Archives for approximately 2.1 hours. The incident affected users' ability to upload video footage to the Archives feature. The service was restored and the incident was resolved.

Verkada experienced a service disruption where some users in US-based organizations were unable to perform AI searches. The issue was identified and resolved within 25 minutes through an implemented fix. The incident was classified as minor and has been fully resolved.