Outage in verloop

Issue with Whatsapp bots and Reporting

Resolved Major
May 17, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Google DNS changes on the networking level has made some of the critical services of Verloop being inaccissible. Team is working to resolve the issue.
Components affected
verloop Reports verloop Dashboard verloop Whatsapp

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/18/2024 03:50AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 05/18/2024 03:05AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 05/18/2024 03:05AM

Google DNS changes on the networking level has made some of the critical services of Verloop being inaccissible. Team is working to resolve the issue.

Latest verloop outages

Verloop bots on India / US region are down. - 9 months ago
MENA Region BOTS and Agent Portal is down. - 10 months ago
Global Whatsapp messaging issues. - 11 months ago
Degraded performance on chat and voice calls. - 11 months ago
Whatsapp business management api's failing (EditTemplate / Fetchall flows / create template / fetch template etc) - 11 months ago

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