Outage in verloop
BOTs are not responding to customer chat
Resolved MajorIncident Report
Verloop bots are not responding to customer chats. We are working on the issue on high priority. We know the root cause of the issue to be the queuing service.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 08/02/2024 02:49AM
All the channels are back to normal. We will be sharing a detailed RCA in sometime.
MONITORING
about 1 year ago - at 08/02/2024 12:29AM
We have pushed a fix for the issue and bots are responding fine, we are currently monitoring.
IDENTIFIED
about 1 year ago - at 08/01/2024 09:53AM
This is only affecting customers in specific region, this would not impact Middle east customers.
IDENTIFIED
about 1 year ago - at 08/01/2024 09:52AM
Verloop bots are not responding to customer chats. We are working on the issue on high priority. We know the root cause of the issue to be the queuing service.
Latest verloop outages
Verloop bots on India / US region are down. - 9 months ago
MENA Region BOTS and Agent Portal is down. - 10 months ago
Global Whatsapp messaging issues. - 11 months ago
Degraded performance on chat and voice calls. - 11 months ago
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