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Outage in verloop

BOTs are not responding to customer chat

Resolved Major
August 01, 2024 - Started over 1 year ago - Lasted about 17 hours
Official incident page

Incident Report

Verloop bots are not responding to customer chats. We are working on the issue on high priority. We know the root cause of the issue to be the queuing service.
Components affected
verloop Web Chat verloop Whatsapp

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/02/2024 02:49AM

All the channels are back to normal. We will be sharing a detailed RCA in sometime.

MONITORING over 1 year ago - at 08/02/2024 12:29AM

We have pushed a fix for the issue and bots are responding fine, we are currently monitoring.

IDENTIFIED over 1 year ago - at 08/01/2024 09:53AM

This is only affecting customers in specific region, this would not impact Middle east customers.

IDENTIFIED over 1 year ago - at 08/01/2024 09:52AM

Verloop bots are not responding to customer chats. We are working on the issue on high priority. We know the root cause of the issue to be the queuing service.

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