Outage in Versapay

NetSuite Tokenization Issues with Clover Integration

Resolved Major
August 05, 2024 - Started 4 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue with payment tokenization failures for merchants using the Clover (formerly Payeezy) Gateway within NetSuite ERP. Our team is working diligently to resolve this issue as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/07/2024 08:54PM

This issue has been resolved, and tokenization is now working properly. Thank you for your patience while our teams addressed this issue.

If you have any questions, please contact us here: https://www.versapay.com/contact-us.

INVESTIGATING 4 months ago - at 08/07/2024 02:55PM

Our Engineering teams continue to work on this issue in collaboration with our partner. We appreciate your patience and will provide further updates as soon as we have more information.

INVESTIGATING 4 months ago - at 08/06/2024 08:08PM

Our Engineering teams have made progress in narrowing down the problem and are actively working towards a resolution. We appreciate your continued patience and will provide further updates as soon as we have more information.

INVESTIGATING 4 months ago - at 08/06/2024 01:19PM

Our Engineering teams are continuing to investigate this issue in close collaboration with our partners. Thank you for your patience as we work to resolve this matter.

INVESTIGATING 4 months ago - at 08/05/2024 06:21PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/05/2024 04:36PM

We are currently investigating an issue with payment tokenization failures for merchants using the Clover (formerly Payeezy) Gateway within NetSuite ERP. Our team is working diligently to resolve this issue as quickly as possible.

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