Collaborative AR Login Issues with One-Time Codes

We're happy to inform you that this issue has been fully resolved. Users should now be able to log in successfully with one-time codes on new devices or networks.

We appreciate your patience during this time and apologize for any inconvenience caused.

A fix has been deployed to resolve the login issues when using one-time codes on new devices or networks. We are currently monitoring the situation to ensure the issue is fully resolved.

We appreciate your patience and will continue to provide updates as needed.

We have identified the root cause of the login issues affecting users attempting to log in. Our team is actively working on a solution to resolve this issue.

We appreciate your patience and will provide further updates as we make progress toward a fix.

We are currently investigating an issue that is preventing some users from successfully logging into the Collaborative AR Supplier and Customer Portals when using one-time codes sent via email.

This issue affects users attempting to log in from a new device or network. Our team is actively working on a fix.

In the meantime, users may need to request multiple codes and attempt to log in again. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.