Outage in Versapay

Versapay Payment Gateway and Datacap Card Present Transaction Timeouts

Resolved Major
November 22, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We’ve identified an issue with Tpro4 and Datacap Card Present transactions, causing most of them to time out after 30 seconds. This impacts customers processing on the Versapay network. We’re are working to resolve this issue and will provide updates as soon as more information becomes available.
Components affected
Versapay Payment Gateway (TPro4) Versapay Product Versapay Product Versapay Product

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/22/2024 08:08PM

This incident has been resolved.

MONITORING 11 months ago - at 11/22/2024 07:32PM

We have deployed a fix and are monitoring for recurrence of the issue. We will provide another update as soon as more information becomes available.

IDENTIFIED 11 months ago - at 11/22/2024 06:26PM

We’ve identified an issue with Tpro4 and Datacap Card Present transactions, causing most of them to time out after 30 seconds. This impacts customers processing on the Versapay network. We’re are working to resolve this issue and will provide updates as soon as more information becomes available.

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