Outage in Vertex
Vertex Payroll Cloud - Performance Incident
Resolved MinorIncident Report
Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Cloud Payroll TaxNeed to monitor Vertex outages?
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 10/08/2025 06:29PM
This incident has been resolved.
MONITORING
24 days ago - at 10/08/2025 03:27PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
24 days ago - at 10/08/2025 02:07PM
Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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