Outage in Vetspire

Slow API Response Time which is causing Sad Dog Fred.

Resolved Major
August 22, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Slow API Response Time which is causing Sad Dog Fred. We are looking into this issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/22/2023 05:38PM

All Parts of Vetspire are now operating normally. Please Refresh or close your Vetspire and reopen it.

IDENTIFIED over 1 year ago - at 08/22/2023 05:21PM

The Vetspire development team is currently implementing updates to improve the UI API response time. As a result, there may be instances where the Sad Dog Fred feature is displayed, which could potentially cause various issues within Vetspire, such as billing, order processing, appointment scheduling, and more.

During this period, certain functionalities will be temporarily affected, including the auto-syncing of Ring Central/Dial Pad, email reports, and lab results, as well as the functionality of API keys.

IDENTIFIED over 1 year ago - at 08/22/2023 04:42PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/22/2023 04:37PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/22/2023 04:15PM

Our developers are working on a fix for API Response Time that is causing Vetspire to run slow and Sad Dog Fred. For the time being Ring Central/Dial Pad, email reports, lab results will not auto-sync, and API KEYS will not function

INVESTIGATING over 1 year ago - at 08/22/2023 03:49PM

Slow API Response Time. This will cause a number of issues in Vetspire from billing to orderers, to making appointments, etc. This will also cause Sad Dog Fred. We are looking into this issue

INVESTIGATING over 1 year ago - at 08/22/2023 03:07PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/22/2023 02:16PM

Slow API Response Time. This will cause a number of issues in Vetspire from billing to orderers, to making appointments, etc. This will also cause Sad Dog Fred. We are looking into this issue.

INVESTIGATING over 1 year ago - at 08/22/2023 02:02PM

Slow API Response Time which is causing Sad Dog Fred. We are looking into this issue.

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