Outage in Vetspire

Payments, Lab ordering, SMS messages are failing. As well as other external integrations.

Resolved Minor

October 12, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating why payments, labs and sms are failing.

Components affected

Vetspire Web UI Vetspire IDEXX WebPacs Vetspire Square Payment Processing Vetspire ANTECH Vetspire Cardconnect Payment Processing Vetspire IDEXX VetConnectPlus & In-House Labs Vetspire Abaxis

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/12/2023 01:39PM

A fix has been deployed. We believe this should resolve the issue.
Please close all open Vetspire tabs or on a PC press Ctl + Shift + R for each Vetspire tab.
On a Mac press Command + Shift + R for each Vetspire tab.

If you would like a postmortem please submit this request via Support.Vetspire.com

MONITORING over 2 years ago - at 10/12/2023 01:31PM

A fix has been deployed. We believe this should resolve the issue. Please close all open Vetspire tabs or on a PC press Ctl + Shift + R for each Vetspire tab. On a Mac press Command + Shift + R for each Vetspire tab.

If you would like a postmortem please submit this request via Support.Vetspire.com

IDENTIFIED over 2 years ago - at 10/12/2023 01:14PM

Updated deployment time. We believe this deployment will be live by 9:30 a.m. ET.

IDENTIFIED over 2 years ago - at 10/12/2023 01:03PM

We believe the developers have identified a fix and is currently being deployed. This deployment should be live by 9:20 am ET. We will release more information as we get them.

INVESTIGATING over 2 years ago - at 10/12/2023 12:33PM

We are reinvestigating why external integrations are failing. We currently don't have a definitive time of resolution. However, our developers are working as fast as possible.

INVESTIGATING over 2 years ago - at 10/12/2023 12:32PM

We are reinvestigating why external integrations are failing. We currently don't have a definitive time of resolution. However, our developers are working as fast as possible.

INVESTIGATING over 2 years ago - at 10/12/2023 12:08PM

We are currently investigating why payments, labs and sms are failing.

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