Outage in Vetspire

Payments, Lab ordering, SMS messages are failing. As well as other external integrations.

Resolved Minor

October 12, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating why payments, labs and sms are failing.

Components affected

Vetspire Web UI Vetspire IDEXX VetConnectPlus & In-House Labs Vetspire IDEXX WebPacs Vetspire ANTECH Vetspire Abaxis Vetspire Cardconnect Payment Processing Vetspire Square Payment Processing

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/12/2023 01:39PM

A fix has been deployed. We believe this should resolve the issue.
Please close all open Vetspire tabs or on a PC press Ctl + Shift + R for each Vetspire tab.
On a Mac press Command + Shift + R for each Vetspire tab.

If you would like a postmortem please submit this request via Support.Vetspire.com

MONITORING over 2 years ago - at 10/12/2023 01:31PM

A fix has been deployed. We believe this should resolve the issue. Please close all open Vetspire tabs or on a PC press Ctl + Shift + R for each Vetspire tab. On a Mac press Command + Shift + R for each Vetspire tab.

If you would like a postmortem please submit this request via Support.Vetspire.com

IDENTIFIED over 2 years ago - at 10/12/2023 01:14PM

Updated deployment time. We believe this deployment will be live by 9:30 a.m. ET.

IDENTIFIED over 2 years ago - at 10/12/2023 01:03PM

We believe the developers have identified a fix and is currently being deployed. This deployment should be live by 9:20 am ET. We will release more information as we get them.

INVESTIGATING over 2 years ago - at 10/12/2023 12:33PM

We are reinvestigating why external integrations are failing. We currently don't have a definitive time of resolution. However, our developers are working as fast as possible.

INVESTIGATING over 2 years ago - at 10/12/2023 12:32PM

We are reinvestigating why external integrations are failing. We currently don't have a definitive time of resolution. However, our developers are working as fast as possible.

INVESTIGATING over 2 years ago - at 10/12/2023 12:08PM

We are currently investigating why payments, labs and sms are failing.

Latest Vetspire outages

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AI Scribe Issue - 14 days ago

Appointment types that have been deleted are still visible under More>Admin>Appointment Types - 23 days ago

IHD Ordering Delay - about 2 months ago

3rd Party Outage- Antech - about 2 months ago

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