Outage in Vetspire

SEV-2 Inconsistent Prescription Refill Counts

Minor
February 03, 2025 - Started about 1 month ago
Official incident page

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Outage Details

We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.
Components affected
Vetspire Web UI
Latest Updates ( sorted recent to last )
IDENTIFIED 7 days ago - at 03/06/2025 04:42PM

We have a fix that is under review. Once deployed, we will provide an update

IDENTIFIED 16 days ago - at 02/25/2025 07:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 27 days ago - at 02/14/2025 07:54PM

Our development teams are still investigating this issue.

INVESTIGATING about 1 month ago - at 02/03/2025 08:59PM

We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.

Latest Vetspire outages

SEV-1 Client/Patient/Chart Configuration - 2 days ago
SEV2 Missing Date in March on Providers Schedule - 13 days ago
SEV-2 Full medical records timing out - 28 days ago
SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off - about 1 month ago
SEV 2: Sporadic Error message when loading the Ledger report for certain locations - about 1 month ago

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