Outage in Vetspire

SEV-2 Inconsistent Prescription Refill Counts

Minor
February 03, 2025 - Started about 2 months ago
Official incident page

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Outage Details

We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.
Components affected
Vetspire Web UI
Latest Updates ( sorted recent to last )
IDENTIFIED 17 days ago - at 03/06/2025 04:42PM

We have a fix that is under review. Once deployed, we will provide an update

IDENTIFIED 26 days ago - at 02/25/2025 07:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 02/14/2025 07:54PM

Our development teams are still investigating this issue.

INVESTIGATING about 2 months ago - at 02/03/2025 08:59PM

We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.

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