Outage in Vetspire

SEV-2 Inconsistent Prescription Refill Counts

Resolved Minor
February 03, 2025 - Started 10 months ago - Lasted about 2 months
Official incident page

Incident Report

We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.
Components affected
Vetspire Web UI

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/31/2025 12:20PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 03/06/2025 04:42PM

We have a fix that is under review. Once deployed, we will provide an update

IDENTIFIED 9 months ago - at 02/25/2025 07:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 02/14/2025 07:54PM

Our development teams are still investigating this issue.

INVESTIGATING 10 months ago - at 02/03/2025 08:59PM

We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.

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