Outage in Vetspire

[SEV-2] Idexx lab orders failing for `other` breeds

Resolved Minor
April 10, 2025 - Started 14 days ago - Lasted 1 day
Official incident page

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Outage Details

We are working on an issue with Idexx labs failing to order due to Breed status. Current workaround is to Toggle on "Is mixed Breed?: Yes > then reorder the lab.
Components affected
Vetspire Web UI
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/11/2025 07:20PM

This incident has been resolved.

MONITORING 13 days ago - at 04/11/2025 02:03PM

The fix has been deployed, and we are monitoring.

IDENTIFIED 13 days ago - at 04/11/2025 11:29AM

A fix was deployed, and we are currently in the testing phase.

IDENTIFIED 13 days ago - at 04/10/2025 11:23PM

The issue has been identified and a fix is being worked on.

INVESTIGATING 14 days ago - at 04/10/2025 05:13PM

We are working on an issue with Idexx labs failing to order due to Breed status. Current workaround is to Toggle on "Is mixed Breed?: Yes > then reorder the lab.

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