Outage in Vetspire

SEV-1 Client/Patient/Chart Configuration

Minor
March 11, 2025 - Started 2 days ago
Official incident page

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Outage Details

We're all looking into a possible issue with Client/Patient/Chart Configuration
Components affected
Vetspire Web UI
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 03/13/2025 06:17PM

We understand how important this is and appreciate your patience while we continue working through the resolution process. Our team is actively testing the script against larger datasets, ensuring everything runs smoothly before moving forward. Since this is the last variable we need to account for, if all goes well, we expect to process the remaining orgs tomorrow morning GMT.

We’ll keep you posted with further updates as we make progress. Thanks again for bearing with us!

IDENTIFIED about 4 hours ago - at 03/13/2025 04:16PM

We are continuing to work through the resolution process for the affected organizations. The team is currently testing the resolution against larger datasets, as this is the final remaining unknown that needs to be accounted for. If all looks good, we will proceed with processing the remainder of the orgs tomorrow morning GMT. Our team remains actively engaged in resolving this issue as efficiently as possible, and further updates will be provided as progress continues.

IDENTIFIED about 6 hours ago - at 03/13/2025 02:02PM

The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and we will provide updates as soon as more information is available.

IDENTIFIED about 7 hours ago - at 03/13/2025 12:41PM

The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and we will provide updates as soon as more information is available.

IDENTIFIED about 9 hours ago - at 03/13/2025 11:10AM

The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and we will provide updates as soon as more information is available.

IDENTIFIED about 18 hours ago - at 03/13/2025 01:55AM

The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and will provide updates as soon as more information is available.

IDENTIFIED about 19 hours ago - at 03/13/2025 01:00AM

The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and we will provide updates as soon as more information is available.

IDENTIFIED about 20 hours ago - at 03/13/2025 12:02AM

The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience—we will provide updates as soon as more information is available.

IDENTIFIED about 21 hours ago - at 03/12/2025 10:42PM

The issue has been identified, and we are continuing to work towards a resolution. Thank you for your patience—we will provide updates as soon as more information is available.

IDENTIFIED about 22 hours ago - at 03/12/2025 09:38PM

We are continuing to work towards a resolution. Thank you for your patience—we will provide updates as soon as more information is available.

IDENTIFIED about 23 hours ago - at 03/12/2025 08:37PM

We are continuing to work towards a resolution. Thank you for your patience—we will provide updates as soon as possible.

IDENTIFIED 1 day ago - at 03/12/2025 02:32PM

The data issues has been identified in the encounter sections. The Development team is actively working on the next steps to rewrite the affected encounters with the correct data.

IDENTIFIED 2 days ago - at 03/11/2025 07:05PM

It appears that this issue is affecting a very small portion of Vetspire users and we're working on a solution

INVESTIGATING 2 days ago - at 03/11/2025 07:04PM

We're all looking into a possible issue with Client/Patient/Chart Configuration

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