Outage in VictorOps

On-Call Timeline is experiencing issues with ACK and RESOLVE actions

Resolved Minor
January 14, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating disconnects and loading issues to the On-Call timeline that may affect the ability to ACK and RESOLVE active incidents. If you are experiencing any issues with incident actions in the Timeline, please reach out to On-Call Support via https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/ Our Support hotline may be reached here: (1-855) SPLUNK-S or (1-855) 775-8657 Thank you for your patience while we work this issue to ground. Updates to follow.
Components affected
VictorOps Web client (portal)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/17/2023 10:07PM

This incident has been resolved.

MONITORING over 2 years ago - at 01/17/2023 09:50PM

MS Teams Add-On Maintenance finished. Thanks for your patience while we completed this work

MONITORING over 2 years ago - at 01/17/2023 09:29PM

Update: Related to the Timeline issues experienced over the weekend, the MS Teams integration is in temporary maintenance. Please bear with us while we work towards a permanent fix.

MONITORING over 2 years ago - at 01/15/2023 07:06PM

The MS Teams integration is back to operational status. We continue to monitor Timeline performance and are working towards a resolution. Please reach out to Support via in-product Chat, the Support Portal, and our hotline (1-855) SPLUNK-S or (1-855) 775-8657 if you are experiencing issues with On-Call Timeline performance. Updates to follow.

IDENTIFIED over 2 years ago - at 01/15/2023 07:02PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 01/15/2023 06:35PM

This issue has been identified. MS Teams is impacted. Please bear with us while we implement a fix.

INVESTIGATING over 2 years ago - at 01/14/2023 11:04PM

We are currently investigating disconnects and loading issues to the On-Call timeline that may affect the ability to ACK and RESOLVE active incidents.

If you are experiencing any issues with incident actions in the Timeline, please reach out to On-Call Support via https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

Our Support hotline may be reached here: (1-855) SPLUNK-S or (1-855) 775-8657

Thank you for your patience while we work this issue to ground. Updates to follow.

Latest VictorOps outages

We are currently investigating a problem regarding the availability of the iOS On-Call Mobile App in the Apple App Store. - about 1 month ago
Splunk On-Call Portal Unavailable on Web and Mobile - Still Ingesting Alerts & Notifications - 4 months ago
Alert Ingestion - Inbound Emails - Down - 4 months ago
Splunk On-Call is experiencing disruptions for Single Sign On (SSO) functionality - 11 months ago
We are currently investigating a problem regarding the performance of our MS Team integration. Please bear with us while we troubleshoot this issue — updates to follow. - about 1 year ago

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