Outage in VictorOps

Alert Ingestion - Inbound Emails - Down

Major
May 14, 2025 - Started about 4 hours ago
Official incident page

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Outage Details

Emails sent to the Generic Email Endpoint Integration are not being ingested by On-Call. These emails are not creating incidents or other alerts as expected. All other Integrations and On-Call incident operations are fully operational at this time. We are currently investigating this issue. Please monitor this Statuspage for the most up to date information, we will post another update shortly
Components affected
VictorOps Alert Ingestion - Inbound email
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 hours ago - at 05/14/2025 05:59PM

We have identified the source of this issue and are actively working to deploy a fix.

INVESTIGATING about 4 hours ago - at 05/14/2025 05:25PM

Emails sent to the Generic Email Endpoint Integration are not being ingested by On-Call. These emails are not creating incidents or other alerts as expected. All other Integrations and On-Call incident operations are fully operational at this time.

We are currently investigating this issue. Please monitor this Statuspage for the most up to date information, we will post another update shortly

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