Outage in VictorOps

Alert Ingestion - Inbound Emails - Down

Resolved Major
May 14, 2025 - Started 24 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Emails sent to the Generic Email Endpoint Integration are not being ingested by On-Call. These emails are not creating incidents or other alerts as expected. All other Integrations and On-Call incident operations are fully operational at this time. We are currently investigating this issue. Please monitor this Statuspage for the most up to date information, we will post another update shortly
Components affected
VictorOps Alert Ingestion - Inbound email
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 05/14/2025 10:25PM

This incident is now resolved. Alert Ingestion - Inbound email is now fully operational.

We apologize for this inconvenience. If you continue to experience issues with your inbound email alerts, please reach out to On-Call Support as soon as possible!
https://docs.splunk.com/observability/en/sp-oncall/admin/get-started/spoc-support.html

MONITORING 23 days ago - at 05/14/2025 09:25PM

A fix has been implemented and we are monitoring the results. Stand by for confirmation

IDENTIFIED 24 days ago - at 05/14/2025 05:59PM

We have identified the source of this issue and are actively working to deploy a fix.

INVESTIGATING 24 days ago - at 05/14/2025 05:25PM

Emails sent to the Generic Email Endpoint Integration are not being ingested by On-Call. These emails are not creating incidents or other alerts as expected. All other Integrations and On-Call incident operations are fully operational at this time.

We are currently investigating this issue. Please monitor this Statuspage for the most up to date information, we will post another update shortly

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