Outage in VictorOps

Splunk On-Call Timeline experiencing loading issues.

Resolved Major
May 10, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating Timeline and Mobile App loading issues. Please bear with us as we investigate this issue. Please stay tuned for updates.
Components affected
VictorOps Web client (portal)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/10/2023 09:21PM

Testing has been completed and this incident has been resolved.

Duration of Impact: (109 min) 7:49 AM to 9:38 AM (MST)
- This event was a visual impact on the Timeline in the UI.
- No Alerts were dropped during this time
- Detailed Alert information in the affected time range may be found via the Incident Frequency Report in our in-product reporting features.

Again, apologies for this disruption and thank you for your patience while we worked the issue to the ground.

Please reach out to Splunk On-Call Support with any questions regarding this event.
https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

MONITORING over 2 years ago - at 05/10/2023 07:20PM

Current Status: We remain in a "monitoring" state for this issue.

- Impacted customer Timelines have returned to fully operational
- System testing continues

We'll provide a more detailed update here as soon as the issue is fully resolved. Apologies again for this inconvenience and thank you for your patience while we work this issue towards resolution.

MONITORING over 2 years ago - at 05/10/2023 07:15PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 05/10/2023 03:58PM

A fix has been implemented and we are monitoring the results. Timelines are back to operational. Thank you for your patience while we continue to work on this issue. Please stay tuned for further updates.

INVESTIGATING over 2 years ago - at 05/10/2023 03:43PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/10/2023 03:19PM

We are currently investigating Timeline and Mobile App loading issues. Please bear with us as we investigate this issue. Please stay tuned for updates.

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