Outage in VideoAsk

Issue with uploading, processing, and transcribing videos

Resolved Minor
June 13, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Degraded performance with some Amazon Web Service (AWS) tools is causing issues with uploading, processing, and transcribing videos in VideoAsk. Updates on this incident can be viewed through AWS directly here: https://health.aws.amazon.com/health/status
Components affected
VideoAsk Website, Web App and videoasks
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/13/2023 09:35PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 06/13/2023 07:48PM

Degraded performance with some Amazon Web Service (AWS) tools is causing issues with uploading, processing, and transcribing videos in VideoAsk. Updates on this incident can be viewed through AWS directly here: https://health.aws.amazon.com/health/status

Latest VideoAsk outages

Issue with 'Login with Typeform' option to access VideoAsk - 9 months ago
Issue with with uploading & processing videos - about 1 year ago
Users can not log into VideoAsk - over 1 year ago
Typeform login - over 1 year ago
Responses are not appearing in creator inbox - almost 2 years ago

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