Outage in VideoAsk

VideoAsk Checkout page - degraded - Users are not able to pay/upgrade

Resolved Minor

June 14, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified a traffic interruption impacting our checkout page. Users paying or upgrading may be impacted. We are working on resolution with high priority. We are really sorry for any inconvenience this is causing. Next update in 20-30 minutes or as soon as it's available.

Components affected

VideoAsk Stripe API

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/14/2023 03:07PM

We are glad to inform you that a fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thank you for your patience.

IDENTIFIED almost 3 years ago - at 06/14/2023 01:59PM

We are continuing to work on a fix for this issue. Apologies again for any inconvenience this is causing.

IDENTIFIED almost 3 years ago - at 06/14/2023 01:04PM

We have identified a traffic interruption impacting our checkout page. Users paying or upgrading may be impacted. We are working on resolution with high priority.

We are really sorry for any inconvenience this is causing. Next update in 20-30 minutes or as soon as it's available.

Latest VideoAsk outages

Issue with 'Login with Typeform' option to access VideoAsk - over 1 year ago

Issue with with uploading & processing videos - almost 2 years ago

Users can not log into VideoAsk - over 2 years ago

Typeform login - over 2 years ago

Responses are not appearing in creator inbox - almost 3 years ago

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