Outage in Viirtue

Issues with Recording-LV

Resolved Major
July 21, 2025 - Started 11 days ago - Lasted 1 day
Official incident page

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Outage Details

Following the maintenance performed on Friday night, we observed significant improvement in the performance of recording-LV. However, we’ve recently identified that the service has begun exhibiting intermittent issues again. This will mostly impact calls processed in core2-FL & LV. Our engineering team is actively investigating the root cause with the highest priority to restore full stability as quickly as possible. We appreciate your patience and will continue to provide updates as we learn more.
Components affected
Viirtue LV Recording Server
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 07/23/2025 01:25AM

This issue is related to the ongoing Florida Recording incident. We are closing this incident, and all updates will be provided under the active incident record.

INVESTIGATING 11 days ago - at 07/21/2025 03:21PM

Following the maintenance performed on Friday night, we observed significant improvement in the performance of recording-LV. However, we’ve recently identified that the service has begun exhibiting intermittent issues again. This will mostly impact calls processed in core2-FL & LV.

Our engineering team is actively investigating the root cause with the highest priority to restore full stability as quickly as possible.

We appreciate your patience and will continue to provide updates as we learn more.

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