Outage in Viirtue

SBUS Queuing issue

Resolved Minor
August 19, 2025 - Started 2 months ago - Lasted 41 minutes
Official incident page

Incident Report

We are currently experiencing an issue effecting SBUS queueing relating to both NJ and FL cores. Our team is actively working to resolve this issue. We are engaging with our Platform Engineering team to diagnose. We will give more informed updates as information becomes available. Impact: Customers may experience delays with CDR's, VM's, Email issues, and possible QOS issues if GEO-Calling is present.
Components affected
Viirtue FL2 Core Server Viirtue NJ2 Core Server

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/19/2025 04:52PM

Good afternoon Everyone,

After Platform Engineering implemented structural solutions, this issue has been resolved. Please notify all customers impacted, and we will post a more in-depth Post-Modem to the status page.

IDENTIFIED 2 months ago - at 08/19/2025 04:37PM

Team,

We have identified the structural issue, and after testing, the VM function is working as intended. Please re-test the VM functionality and update your tickets as needed.

INVESTIGATING 2 months ago - at 08/19/2025 04:23PM

We are currently experiencing an issue effecting SBUS queueing relating to both NJ and FL cores. Our team is actively working to resolve this issue. We are engaging with our Platform Engineering team to diagnose. We will give more informed updates as information becomes available.

Impact:
Customers may experience delays with CDR's, VM's, Email issues, and possible QOS issues if GEO-Calling is present.

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