Outage in VIPRE Security

Mail not showing in WebMail5 mailboxes

Resolved Major
January 17, 2025 - Started 3 months ago - Lasted 4 days
Official incident page

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Outage Details

We are aware of an issue where emails are not showing in WebMail 5 mailboxes, this is currently being investigated by operations.


1:45 PM EST Update:

Operations continues to work on the issue, which is believed to be related to high message queues. You may see older messages begin to populate in your mailboxes as queues drop.
Components affected
VIPRE Security VIPRE Hosted Email
Latest Updates ( sorted recent to last )
3 months ago - at 01/17/2025 08:52PM

Message queues have cleared, and mail delivery should return to normal shortly. If you continue to experience significant mail propagation delays beyond this point, please reach out to our Support Team.

3 months ago - at 01/17/2025 05:28PM

We are aware of an issue where emails are not showing in WebMail 5 mailboxes, this is currently being investigated by operations.


1:45 PM EST Update:

Operations continues to work on the issue, which is believed to be related to high message queues. You may see older messages begin to populate in your mailboxes as queues drop.

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