Outage in VIPRE Security
Support Helpdesk & Ticketing Systems
Resolved MinorIncident Report
We are currently experiencing an issue with our third-party ticketing provider (Zendesk). As a result, our Support Team is experiencing delays in receiving and responding to new tickets.
Please rest assured that no data has been lost, but our response times will be slower than usual. We are in active communication with the vendor to expedite a resolution and will provide an update as soon as normal service resumes.
Please rest assured that no data has been lost, but our response times will be slower than usual. We are in active communication with the vendor to expedite a resolution and will provide an update as soon as normal service resumes.
Components affected
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Latest Updates ( sorted recent to last )
about 2 months ago - at 12/05/2025 08:54AM
We are currently experiencing an issue with our third-party ticketing provider (Zendesk). As a result, our Support Team is experiencing delays in receiving and responding to new tickets.
Please rest assured that no data has been lost, but our response times will be slower than usual. We are in active communication with the vendor to expedite a resolution and will provide an update as soon as normal service resumes.
Latest VIPRE Security outages
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SBL False Positive Spam-Low Threat Detections - about 2 months ago
Europe - Delays in Policy and Allow/Deny Enforcement for Some Users - about 2 months ago
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