Outage in Virtru

Virtru Drive Extension: App blocked error message on Activation

Resolved Major
July 30, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue with the Virtru for Drive Extension. When attempting to activate the extension, users are getting a message that states, "this app is blocked." This issue has been escalated to Virtru Engineering, and we are working to resolve it asap. We will provide another update as soon as we have one.
Components affected
Virtru Google Drive

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/31/2024 08:20PM

The issue has been resolved. Don't hesitate to contact Virtru Customer Support if you have any additional question.s

MONITORING over 1 year ago - at 07/31/2024 06:31PM

A fix has been implemented. We are continuing to monitor the situation.

IDENTIFIED over 1 year ago - at 07/31/2024 02:58PM

There is a workaround for this issue. You need to approve the Virtru Drive Extension in your Workspace settings. If you are experiencing issues, please contact Virtru Support for detailed instructions on how to approve the Drive Extension.

IDENTIFIED over 1 year ago - at 07/31/2024 12:54PM

We've engineered a fix and submitted it to Google for review. We will keep you updated as we hear more.

IDENTIFIED over 1 year ago - at 07/30/2024 10:46PM

We are still working to implement a fix. We will provide another update as soon as we have one (by tomorrow morning EST at the latest).

IDENTIFIED over 1 year ago - at 07/30/2024 08:18PM

We've identified the root cause of the issue and are working to find a solution.

It does not appear the issue is currently impacting all customers or domains.

We will continue to provide updates as the situation evolves.

INVESTIGATING over 1 year ago - at 07/30/2024 06:22PM

We are currently investigating an issue with the Virtru for Drive Extension. When attempting to activate the extension, users are getting a message that states, "this app is blocked."

This issue has been escalated to Virtru Engineering, and we are working to resolve it asap.

We will provide another update as soon as we have one.

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