Outage in Virtru
Some Users Reporting Issues Decrypting in Secure Reader
Resolved MajorIncident Report
Some users have reported issues decrypting in the Secure Reader. The issue appears to be tied to a recent release. We are actively rolling back the release, which should resolve the issue for all impacted users.
Please note, no other Virtru products are impacted. Only the Secure Reader
We will provide another update as soon as possible.
Components affected
Virtru Secure ReaderNeed to monitor Virtru outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/03/2025 05:13PM
We've rolled back the release and the issue has been resolved. If any users are still reporting issues, please have them refresh the browser and try again. If issues persist, please reach out to Virtru Support (support@virtru.com).
IDENTIFIED
about 1 year ago - at 02/03/2025 04:34PM
Some users have reported issues decrypting in the Secure Reader. The issue appears to be tied to a recent release. We are actively rolling back the release, which should resolve the issue for all impacted users.
Please note, no other Virtru products are impacted. Only the Secure Reader
We will provide another update as soon as possible.
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