Outage in Virtru

Some Users Reporting Issues Decrypting in Secure Reader

Resolved Major
February 03, 2025 - Started 10 months ago - Lasted 40 minutes
Official incident page

Incident Report

Some users have reported issues decrypting in the Secure Reader. The issue appears to be tied to a recent release. We are actively rolling back the release, which should resolve the issue for all impacted users. Please note, no other Virtru products are impacted. Only the Secure Reader We will provide another update as soon as possible.
Components affected
Virtru Secure Reader

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/03/2025 05:13PM

We've rolled back the release and the issue has been resolved. If any users are still reporting issues, please have them refresh the browser and try again. If issues persist, please reach out to Virtru Support (support@virtru.com).

IDENTIFIED 10 months ago - at 02/03/2025 04:34PM

Some users have reported issues decrypting in the Secure Reader. The issue appears to be tied to a recent release. We are actively rolling back the release, which should resolve the issue for all impacted users.

Please note, no other Virtru products are impacted. Only the Secure Reader

We will provide another update as soon as possible.

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